Behaviour Mapping Tool

Make Reactions Visible – Before They Happen

Purpose:
To help learners understand their behaviour patterns, emotional triggers, and alternative responses.

Step 1: The Situation

What happened?
(Describe or draw the situation.)

Example prompts:

• Someone criticises you.
• A colleague ignores you.
• You receive unclear instructions.

Draw it in one simple box.

Step 2: My First Reaction

⬤ What did I feel?
(Emotion – one word or symbol.)

⬤ What did I think?
(First thought.)

⬤ What did I do?
(Action taken.)

Encourage learners to draw arrows between feeling → thought → action.

Step 3: The Consequence

➡ What happened next?

• How did others respond?
• Did the situation improve or escalate?
• What changed?

Draw the outcome in another box.

Step 4: Alternative Pathway

🔄 What could I do differently?

Draw a second arrow from the original situation.

• What else could I think?
• What else could I say?
• What else could I do?

Create a “new pathway”.

How to Use in Session

✔ Individual reflection
✔ Pair discussion
✔ Group scenario analysis
✔ Role-play preparation
✔ Conflict resolution workshops

Why It Works

Behaviour mapping:

• Slows down impulsive reactions
• Externalizes thinking
• Reduces defensiveness
• Supports emotional regulation
• Encourages responsibility
• Makes abstract “soft skills” concrete

It transforms “You should behave differently” into
“Let’s see what happened step by step.”

Facilitator Tip

Do not judge the first reaction.
The goal is awareness, not correction.

Once behaviour is visible, change becomes possible.